If there is nothing from the company at all, then a filter at the mail server level could be grabbing the message before it ever has a chance to hit your Inbox. If you don’t see the specific message in the spam folder but you do see other messages from the same company there, be sure to mark the other messages as "not spam."
The first place you’d want to look is in your spam or junk folders if it is there, you’ll want to tell your email program that it isn’t spam.Įach program has a different approach, so you’ll need to search the support forums for the specific steps for your email program.įor instance, Gmail has a "not spam" button when you click on a message in the spam folder, while Yahoo will "whitelist" any address that is saved in your contacts list and provides a "this is not spam" option when you drill down to a message and tap the three dots (which is the "more" option) in the spam folder. The most likely cause for the unreceived message is a spam filter somewhere along the line, not just the one you control through your email interface. There are a number of possibilities for this aggravating situation, some of which you can control and others you can’t.
One of the common scenarios is when you’re attempting to reset a password and the reset message never shows up. QUESTION: Why can’t I get an important email message containing a link that I need but other messages from the same company come through just fine?ĪNSWER: Few things in the tech world are as frustrating as waiting for an important email message that never comes.
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